Who this covers

This policy covers people who use the Notarized website and platform: staff at title, escrow, law and real estate offices who order services; notaries and signing agents who perform them; and signers who are invited to a session or an envelope by one of those offices.

Signers do not create an account. The office that invited you is the party that decided to use Notarized for your document; this policy explains what we do with the information that passes through the platform.

What we collect

Account details: name, email, organization and role, provided when an office or notary signs up.

Transaction details: the parties, property and documents an office places on a file, and the orders, envelopes and sessions created from it.

Session records: for remote notarization, the audio and video recording of the session, a transcript, the identity verification result, and the notary's journal entry. For eSign, the audit trail of views, consents and signatures with time and origin.

Identity verification: to verify a signer before a remote session, a government ID is scanned and matched to a selfie by our verification provider. The result is written to the session record. The ID image itself is held by the verification provider under its own terms.

Notary credentials: commission details, the legal name and date of birth on the notary's profile, and the coverage area a notary sets.

Payment details: card and bank details are collected and held by our payment provider; we receive confirmation of payment and payout, not the account numbers.

Why we use it

To perform the service that was ordered: schedule and run sessions, route documents for signature, prepare and seal documents, and submit instruments for recording.

To keep the record the law requires. Notarial acts must be journaled and, for remote notarization, recorded and retained for the period set by the notary's state.

To make sealed documents verifiable. The public verification page shows the seal status, the notary's commission, the timestamp and the signers' names for any document whose seal code is presented.

To operate the platform: sign-in, security, support, billing and fraud prevention.

Who we share it with

Service providers that run parts of the platform: WorkOS (sign-in), Stripe (payments and notary payouts), Persona (identity verification), LiveKit (video sessions and recording), Deepgram (transcription), SSL.com (the platform's document signing certificate), TaxBandits (FinCEN filings), Resend (email), and the storage providers that hold documents and recordings under retention lock.

The parties to a transaction: the office that ordered a service, the notary who performed it, and the signers, each see what the record shows about their own act.

County recorders and government agencies when you ask us to submit an instrument or a filing on your behalf.

We do not sell personal information.

How long we keep it

Session recordings, journal entries and sealed documents are kept for the period the notary's state requires and then moved to locked archival storage. Retention can be extended; it cannot be shortened while the lock is in place.

Account details are kept while the account is open and for a reasonable period afterwards for legal and accounting purposes.

Your choices

Offices and notaries can review and update their account details from their workspace. Signers can ask the office that invited them for a copy of their sealed document; the verification page is available to anyone with the seal code.

Requests to access, correct or delete personal information can be sent through the contact page. Where the law requires a record to be kept, we will explain what we can and cannot remove.

Changes

When this policy changes we will update the date at the top and, for material changes, notify account holders by email.